Examining the Role of Social Media and Volunteer Contributions and Coordination in Disaster Response: A Survey Study

This research focuses on how emergency management professionals and their organizations use social media volunteers in operations. The project implements a survey study where data was collected through an online form by asking questions to the participants. sent out provided listservs, groups, word-of-mouth. consists of twenty-five ranging from closed-ended yes or no, select all that apply multiple choice. has been pulled four levels which are national, state, local, educational. Each level distinct responsibilities, reflecting unique volunteers. Social may be utilized variety ways depending why organization is using it. Volunteers have role extends organization’s functions capabilities many different phases results provide insight into organizations.